Website maintenance and support

What website maintenance includes

Everyday changes — texts, prices, photos, services — you make yourself in the admin panel. Maintenance covers everything the admin panel does not, and that a business owner should not have to watch:

• Hosting for the website and database.
• Domain and HTTPS certificate renewal.
• Engine updates and security fixes.
• Database backups and restoring from them when needed.
• Answers to questions about using the admin panel.
• Minor edits: replacing text, correcting a price, adding a small section.

What is not included

Large new sections, new features and integrations are estimated separately — before the work, not on the monthly invoice. For example:

• a new catalogue, booking system or store;
• connecting Maksekeskus, Stripe or other services not built into the engine;
• large-scale copywriting and translation;
• SEO, Google Ads and social media advertising, which are separate services.

How to request a change

Requests are accepted in writing — by email, in English, Estonian or Russian. You get a reply within 24 hours: either the change is already done, or an explanation of how long it will take and whether it is covered by maintenance.

Written requests work well for both sides: it is clear what was asked and what was done, and nothing gets lost between phone calls. To get it right the first time, include:

• what needs to change or what is not working as expected;
• which page and which language;
• a screenshot and the device used, if it is about an error;
• the preferred deadline if the change is tied to a date, such as a promotion.

Security and backups

The studio updates the engine itself, so your site does not depend on a collection of third-party plugins that each need monitoring. The studio keeps database backups: if something is deleted by mistake, the data can be restored.

The HTTPS certificate and domain are renewed on time, so the site never ends up behind a browser security warning or offline because of an expired domain.

Maintenance vs development

Maintenance keeps the site working and secure. Development means new service pages, new language versions, or moving from an enquiry form to online booking, or from a catalogue to a store.

The line is simple: if a task changes what the site can do, it is development; if it restores how the site should work or changes content on existing pages, it is maintenance. Development work is handled as small separate projects with their own quotes.

How the monthly fee works

Maintenance is a fixed monthly fee, stated in the quote together with the build. Its size depends on the site: a simple brochure site and a store processing orders need different amounts of work. There is nothing to renegotiate each month, and minor edits are not billed separately.

Anything beyond maintenance is estimated and agreed with you first — only then does the work begin.

If you decide to stop

The maintenance agreement does not lock you in through the hassle of moving or complicated exit terms. The domain is registered to your company from the start, and all content — texts, photos, products, orders — can be exported from the admin panel as an archive.

Which sites the plan is for

Monthly maintenance is designed for sites running on the studio’s engine: their structure is known in detail, so updates and fixes never turn into an investigation. If your site is built on another platform, its condition is assessed first; often it makes more sense to move it to the studio’s engine than to maintain an outdated system.